Technical Customer Service – German Speaker

Location: Lisbon, Portugal
Start Date: May 2026
Work Model: On-site

About the Role

Join an international technical support project within a leading digital search engine environment in Lisbon.

In this role, you will provide technical assistance to German-speaking users, helping them resolve product and service-related issues while ensuring a high-quality customer experience. You will be part of a dynamic, multicultural team working in a fast-paced and continuously evolving environment.

Responsibilities

Provide technical customer support via phone, email, and chat
Assist users with product, service, and account-related inquiries
Troubleshoot issues and guide users toward effective solutions
Ensure accurate documentation of all interactions
Deliver high levels of customer satisfaction
Collaborate with internal teams to improve processes and user experience

Requirements

German: C1–C2 (fluent/native)
English: B2
Strong communication and problem-solving skills
Passion for helping customers
Comfortable working in a dynamic, fast-paced environment
Open to feedback and continuous improvement
Availability to work on-site in Lisbon

Working Schedule

Monday to Friday: 08:00 – 20:00 (rotational shifts)
Saturday & Sunday: 08:00 – 17:00
2 rotational days off per week

Salary & Benefits

Base salary: €1,100 (paid over 14 months)
Performance bonus: €135 (paid over 14 months)
Complexity bonus: €120 (paid over 11 months)
Meal allowance: €7.63 per working day
Health insurance from day 1 (employee contribution required)
Free health insurance after 6 months of contract
International and multicultural working environment

Relocation Package (Lisbon)

Shared accommodation provided (up to 12 months) (details discussed during interview)
Full relocation support upon arrival
Assistance during onboarding and settling-in process
Structured relocation program to ensure a smooth transition

Interested?

If you are a german speaker looking to grow in a technical customer support role within a global digital environment in Lisbon, this is a great opportunity to develop your career internationally.

Apply now and we will get in touch with you shortly