Customer Support – Croatian Speaker – Athens

Location: Athens, Greece (On-site – remote possibility after 9 weeks depending on performance and readiness)
Start Dates: May & June 2026
Work Model: On-site (with remote possibility after initial period)

About the Role

Join an international customer support project within the online travel and accommodation industry, assisting customers with their booking and travel-related needs in a fast-paced, service-oriented environment.

You will be part of a multicultural team based in Athens, helping users ensure smooth reservation experiences and providing high-quality support across multiple communication channels.

Responsibilities

Provide customer support via phone, chat, and email
Assist with reservations, modifications, and general travel inquiries
Deliver clear, professional and efficient customer service
Follow internal processes and quality standards
Complete a paid training program (3 weeks)
Ensure a high level of customer satisfaction

Requirements

Croatian: C1–C2 (fluent/native)
English: B2+
Strong communication and customer service skills
Customer-focused mindset and problem-solving ability
Availability to work in rotating shifts, including weekends
Based in Greece or willing to relocate independently
EU citizenship or valid residence/work rights with full market access

Working Schedule

40 hours per week (8h/day, 5 days/week)
Monday to Friday: 10:00 – 18:30
Saturday & Sunday: 11:00 – 19:30

Salary & Benefits

Base salary: €1,200 gross/month × 14 salaries
(12 monthly payments + 1 Easter + 1 split between Summer & Christmas)
€1,200 sign-on bonus (for this hiring wave)
Meal voucher: €50/month
Performance-based bonus (details confirmed during hiring)
25 days annual leave
Private health & life insurance
Paid training and career development opportunities
Permanent full-time contract

Relocation Package (Athens)

3 weeks hotel accommodation near the office (extended to 3 months for May 2026 hires in Croatian roles)
Up to €300 relocation support (paid with first salary)
Legal support with hiring documentation
Candidates must arrive in Athens at least 7 days before start date
On-site work required for minimum 3 months (unless already settled in Greece with housing and internet setup)

Interested?

If you are a Croatian speaker looking to start an international customer service career in Athens within the travel and accommodation sector, this is a great opportunity to join a stable and growing global project.

Apply now and we will get in touch with you shortly